Hyundai Heavy introduces after sales service via smart phone

Here’s something else to use your smart phone for. Shipbuilder Hyundai Heavy Industries has launched what it says is the world’s first mobile after-sales services (A/S) for ships. Called m-PASS, enables shipowners to use smart phones to monitor the status of equipment installed in ships, retrieve information about ships and equipment makers, and find contact points for maintenance staff.

With the mobile system, Hyundai Heavy can perform maintenance and repair services anytime and anywhere reducing maintenance costs. Moreover, Hyundai Heavy’s maintenance staffs are able to exchange technical information and sailing schedules with shipowners and equipment makers.

The Ulsan, South Korea-based company has also been operating e-PASS since August 2011, a website for after-sales service, to enable clients to gain an access to a variety of information about ships from delivery to dismantling. The company also plans to adopt the mobile maintenance system to its marine engines.

Hyundai Heavy has been active in applying IT to its shipbuilding business. The company unveiled WiBro, the world’s first high-speed wireless data communications network exclusively designed for shipbuilding in May 2010, and IT-based remote monitoring and controlling smart ship system in March this year.

August 10, 2011