Schottel boosts Canadian West Coast customer support

Written by Nick Blenkey
Schottel is boosing customer service in Canada

Image: Schottel

Schottel Inc. (USA) and Schottel Canada Inc. have entered into a cooperative agreement with two Canadian West Coast companies to support the increasing local fleet of Schottel-propelled vessels. Under the agreement, Seaspan Vancouver Drydock, based in North Vancouver, B.C., will act as a service and support center while McRae Electric, based in Burnaby, B.C., will be electric and controls service provider.

Since the establishment of Schottel Canada Inc in 2016, the number of vessels equipped with Schottel propulsion systems in the Pacific Northwest area have increased substantially. Among the vessel types are ferries, tugboats, fishing vessels, Coast Guard and Navy vessels.

Schottel will now cooperate with its new partners to provide customers with local faster and professional support. Through Schottel’s service center, customers will obtain the services they require from either, or both, of the two companies and will benefit from their high level of expertise and short service response times.

‘’Partnering with these two leading companies represents to me our commitment to the Canadian market and how important the after-sales support is to our customers,” said Sylvain Robitaille, regional manager, Schottel Canada Inc. “From shipyards and mechanical services with Vancouver Drydock, to electrical, automation and controls troubleshooting with McRae Electric, we cover it all!’’

“As a company that is known for quality and outstanding customer service, Vancouver Drydock is very pleased to partner with Schottel Canada and McRae Electric.” said Ad Bertens, director business development, Vancouver Drydock. “This agreement will allow us to better serve our customers and enhance our ability to provide critical repair services for the vessels in the Pacific Northwest.”

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