All vessels classed with DNV GL now have the possibility to utilize remote surveys for some inspections through the Veracity data platform. This means that for a range of surveys, a DNV GL surveyor will not be required to travel to the vessel. Instead, by using an online connection or video streaming link, a dedicated team of remote surveyors can provide support to vessels anywhere in the world with documentation, images, video (streaming or recordings), and input provided by the customer and crew.
“This is another big step forward in using the power of digitalization and increased connectivity to deliver smarter and more efficient services,” said Knut Ørbeck-Nilssen, CEO of DNV GL – Maritime. “Remote surveys allow us to free up time for our customers, while delivering our services with unparalleled response time. In addition, cutting down on unnecessary travel can result in lower costs, less waiting, and more operational up-time. We’ve had a great response from our customers and support from major flag states, and we are deeply appreciative of the feedback provided to us to make this project a great success.”
More than 1,000 remote surveys were completed in the pilot and scaling up phase by the Direct Access to Technical Experts (DATE) units based in the Maritime Operational Center in Høvik, Norway, alongside units in Hamburg, Singapore, Houston and Piraeus. Technology testing began in 2017, with the first production pilots in June 2018. Now the entire DNV GL fleet is able to take advantage of the service.
The Scorpio Group was one of the first remote survey users.
“We saw this as a way to utilize the extensive competence within DNV GL,” said Scorpio Group managing director Francesco Bellusci. “Now we can apply DNV GL’s competence wherever we are, while also involving our own expertise in the process. Remote surveying makes both the process and the expertise mobile.”
“Our technical team and senior management recently met with DNV GL at their Maritime Operational Center in Høvik and were impressed with the demonstration of the society’s infrastructure and technology to support their remote survey capability,” said John Ramage, Chief Operating Officer of International Registries, Inc. “The Marshall Islands Registry recognizes this is an innovative solution and is pleased to support DNV GL in improving service delivery to our mutual clients.”
When a customer makes a survey request through DNV GL’s fleet portal on the Veracity platform, they may, for some survey types, be given the option by the system to choose to carry out the survey remotely. All such survey requests are then evaluated by a remote surveyor to make sure that the survey can be offered remotely.
Periodical surveys like the annual survey of a vessel are not part of the remote survey program as they require a surveyor onboard. However, the types of surveys that can be offered as remote surveys include: occasional surveys that fall between periodical surveys, documentation-based surveys, testing and witnessing systems during normal operation, and surveys not ordered together with annual surveys.
The remote survey regime has been constructed to ensure that the level of assurance is equivalent to an onboard survey.