"Human error" caused cruise ship list
In a letter to passengers, Princess Cruises says that the July 18 incident that saw the Crown Princess list sharply was "due to human error and the appropriate personnel changes have been made."
Here's the full text of the letter:
We at Princess Cruises would like to take the opportunity to comment about the incident of last week, when Crown Princess experienced a strong list following her departure from Port Canaveral, Florida. We express our sincerest apologies for this regrettable event, and fully understand that this was a distressing experience for all who were on board.
We especially extend our apologies to those passengers and crew who were injured. We are grateful that the injuries were not life-threatening, and also that those transferred to hospitals for evaluation and treatment have now been released with the exception of one passenger, for whom we wish a speedy and full recovery.
Following the incident, we immediately cooperated with representatives from the U.S. Coast Guard, the National Transportation Safety Board (NTSB), and the Bermuda flag authorities. Following an extensive assessment, Crown Princess departed New York last Saturday July 22 on a seven-day voyage, having received clearance to sail by the U.S. Coast Guard and the Bermuda flag authorities.
We can appreciate there may be concern as to the cause of this incident, and questions about whether it could happen again. As you may be aware, there is an investigation into the incident being carried out by the U.S. authorities which has not yet been fully completed. It would therefore be inappropriate for us to comment in any detail before that investigation is complete and the results published.
However, we can confirm that the incident was due to human error and the appropriate personnel changes have been made.
We want to unequivocally emphasize that we would never operate an unsafe ship, nor would the U.S. Coast Guard allow a ship to sail that had any safety issues.
We want to assure passengers who may be booked on an upcoming sailing, or those who may be thinking about traveling with Princess, that the highest priority for our company is the safety and well-being of our passengers and crew.