KVH adds Inmarsat ISP role
Well-known satcom equipment provider KVH Industries has become an Inmarsat Service Provider (ISP) and is now offering its own branded global satellite communications services to complement its full line of satellite communications hardware. The service is branded simply as "Inmarsat Airtime by KVH." The sale of Inmarsat airtime services represents a new, recurring revenue opportunity for KVH as the company will purchase wholesale airtime from Inmarsat and then sell the service to its retail customers.
"With the addition of Inmarsat airtime services to our product line, KVH is now able to offer customers a complete and convenient satellite communications solution that brings together our award-winning satellite antenna systems with Inmarsat's market-leading global communications services," said Ian Palmer, VP satellite sales. "Adding this full range of global, two-way satellite communication solutions to our existing portfolio of high-speed Internet and satellite television products makes KVH the only 'one-stop shopping' company in the mobile satellite communications industry."
Now that KVH will be serving as an Inmarsat Service Provider (ISP), customers purchasing KVH hardware (or hardware from competing manufacturers) will be able to sign up for KVH's Inmarsat satellite service from the same dealer when they purchase their satellite communication systems. Services offered range from simple, low-cost, global data services suitable for tracking or e-mail all the way up to full two-way fax, phone, and high-speed data solutions. As an ISP, KVH will fully support its service customers with 24/7 customer telephone support and a new on-line billing center.
"KVH is well-prepared for the role of an ISP," Palmer explained. "Over the past year we've created the customer support and billing infrastructure needed to properly support airtime service customers. We are committed to providing support and service for airtime customers that are equal to the world-class technical support that has helped make us the market leader in satellite communications hardware."
This technical support for customers and dealers has helped KVH win the National Marine Electronics Association's "Best Product Awards" for both the satellite communications and satellite television categories the past four years in a row.
"Our business strategy closely parallels Inmarsat's strategy of pursuing a range of new opportunities at the convergence of information technology, telecoms, and mobility while continuing to serve our traditional maritime and land mobile markets," commented KVH president, Martin Kits van Heyningen. "We are excited to be working with Inmarsat today and introducing products, such as our new Tracphone F77, that will be compatible with Inmarsat's next generation of satellites."
The new Inmarsat I-4 satellite systems, planned to be launched in 2004, will support the Broadband Global Network (B-GAN), providing mobile data communications at speeds up to 432 Kbps for Internet access, mobile multimedia, and many other advanced applications.